Ugg Culture -  Ugg Boots, EMU Uggs and Millers Uggs Australia Licensed Online Retailer

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Customer Service

The following Terms and Conditions govern the manner in which Ugg Culture website is to be used and specific obligations users are taken to have accepted prior to using this website.

All users accessing, using, or browsing this website are taken to have accepted the terms and conditions, Consumer Limited Warranty, Delivery Terms, Intellectual Property Rights, disclaimers and limitations of liability ("Terms and Conditions").

Shipping & Delivery  

Ugg Culture ("UC") strives to achieve best practice and as such it has chosen to align itself with particular reputable and proven delivery systems. We endeavor to dispatch all orders within 48 hours of payment’s clearance, via the most reliable, cost and time efficient means. This means that all orders dispatched to Australian addresses are expected to be received within 7 working days and those destined for the international shores, within 18 working days, with the delivery times generally being significantly shorter for both.

We note that the onus of providing complete and correct shipping/delivery details rests with the buyer at the time of checkout. In circumstances where we are required to re-dispatch an order, due to incorrect details being provided, any costs associated with this action will be borne by the buyer.  

All delivery times/dates provided are approximate estimates only and are given from the date of the dispatch, not from the order date. All delivery times/dates provided are estimates only and are at the discretion of the postal system providers.

Without limiting the operation of any other policy herein nor any statutory obligations on behalf of UC, UC, its employees, agents, representatives and affiliated parties will not be held responsible for any loss, damage whatsoever, from a late delivery or non delivery of an order. Without limiting the operation of any other policy herein, you agree that late delivery either through post or processing time does not constitute a failure on our part, and does not entitle you to cancellation of an order.

All responsibility for the products passes with the dispatch of the order. UC is not responsible for any loss or damage to the purchased product whilst in transit. The risk of loss and damage passes to the buyer at the time of delivery of the article containing the purchased products to the postal system facilitator. All costs associated with recovering / or investigating lost or damaged orders rests with the buyer.

If you believe that your order has been lost or stolen in transit, please contact us at support@uggculture.com.au to allow us to commence an investigation with Australian postal authorities into the whereabouts of your order. Please note, such investigation may take from 30 to 80 days to complete.

Should you wish to insure your article against loss or damage sustained in transit, please contact us prior to finalizing your purchase to allow us to arrange for such insurance, at an additional fee to be borne by you.

The purchaser and/or recipient is responsible for paying any associated import tariff, duties, levies and customs fees and all other fees associated with collection of the parcel at the recipient’s nominated address with UC not being held responsible for any fees whatsoever beyond those incurred in delivering the article in question to the point of postal transit.

Returns & Replacements  

We at UC, rave about the quality of the products that we sell and ensure that our scouts select only the best quality products from Australia’s most highly regarded suppliers.

We absolutely believe that you – our valued customer, will agree that the quality of our products is unparalleled.

To offer you an even greater peace of mind, we provide a 14 day money back guarantee, from the date of your invoice, to cover such unusual circumstances where a product is found to have a manufacturer’s defect. Products need to be received by us within 14 days of the date of the invoice, to take advantage of this guarantee.

Should the product you have received be defective, please contact our customer support at support@uggculture.com.au to advise us accordingly and we will provide instructions for its return.

Once the product is returned to us and a defect is confirmed by our staff, you will be entitled, at your discretion, to a refund of your payment less any postal fees paid, or a replacement of the product.  Should the latter be elected, UC will cover all postal fees (excluding any associated import duties/taxes) incurred by way of dispatching the replacement product to the original recipient.  

Payment, Pricing & Promotions

UC accepts a variety of payment methods, consisting of VISA, Mastercard, American Express, Paypal and Direct Deposit.  

All of our online transactions are completed via our secure server. Your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. Your credit card number is removed from our on-line server within one minute of it arriving and is stored on a separate secure server not accessible via the internet.

The user is able to view approximations of the price and fees in various currencies via the use of the currency conversion system made available on our site. The currency conversion amounts are estimates only and the final amount payable for each order being processed in Australian currency with the exact amount payable to be determined by the financial institution or credit card provider facilitating the payment on the day.  

It is the buyer’s responsibility to determine the currency conversion rate and all relevant fees associated with their underlying payment with their financial institution. UC is not to be held responsible for any differentials in the rate or fees payable.  

By placing the orders on the Ugg Culture web-site, the buyers consent to recording and registration of their email addresses for future promotional use. Should you wish not to receive any of our promotional e-material, please advise us accordingly at support@uggculture.com.au

Viewing Orders

To ascertain the status of your order, please visit the My Account feature of the site.

UC employs the latest in e-commerce software, whereby automatic order status notifications will be sent to the buyer’s registered email address, to provide a continuous update of the changes in the status of their latest order, from order origination to its payment, through to its dispatch.

 

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